‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
First identified more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline may not seem like an natural focus for digital platform algorithms.
Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, where major corporations are spending big on content creators and reducing expenditure on advertising goods in traditional media.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Now, a flood of user-generated videos have documented the product’s widespread use in “practical tricks”.
Promoted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for squeaky doors. Users have even applied it to combat the nuisance of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation boosted the tips by tasking their in-house experts with verification and sharing the findings with influencers.
Assertions that it diminished the burn from hot food on the lips were confirmed. This was also the case for ideas it could prolong perfume and rejuvenate purses. Suggestions it could whiten teeth or lengthen eyelashes were refuted.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This tracking of digital spaces to shape commercial tactics has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend 50% of its massive marketing spend on platform-based material.
Shifting to Modern Engagement
Selina Sykes, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without killing the party” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and talking about what they used.
“The trend is shifting from a broadcast model, where we would just send out ads … Now it’s many conversations, many communities. The shift of the algorithms means that these groups seem specialized, but they’re not.
“Having your brand advocated by consumers, recommended by peers, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
This plan mirrors seismic changes occurring in how media is consumed, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than television, magazines or radio.
This change is evidenced by falling revenues for broadcast and newspaper ads. In the UK, advertising income for primary networks have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a blurring of media roles as corporations essentially turn into content studios, collaborating with numerous influencers to promote their goods.
Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to gauge performance.
Such methods are increasing. Marketing investment on influencer marketing is increasing four times faster than the broader media sector. Stateside, it has more than doubled since 2021 and is projected to reach tens of billions in 2025.
The Enduring Power of Broadcast
Despite the huge changes, experts said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to shape the national conversation.
She added: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”